| How do I order products from your
site? |
| How long will I have to wait before
I receive my order? |
| Is it safe to order online from
your website? |
| Do I have to become a Member to
order products from you? |
| What is your website's membership about? |
|
| What payment methods do you accept? |
| How much is postage and packing? |
| Where do you deliver to? |
| Will you charge me G.S.T if I live
outside of the Australia? |
|
| How do I return a product? |
| If I have a complaint what can I
do? |
| Do I have to pay postage to return
a product? |
| If I return a product when will
I receive a refund? |
|
| How do I use my Discount Coupon? |
| How do I use my Gift Voucher? |
|
| I've lost my account / membership
password! |
| How do I change my password? |
| How do I update my account / membership
details? |
|
| What is your privacy policy? |
| Do you use 'cookies'? |
| I have a question not answered
here. |
| |
| How do I order products from your site? |
| All products on our website are available for sale. Add the product(s)
you wish to purchase by using the Buy buttons. Once you have finished adding
to your cart, click the Checkout button. If you have not shopped with us
before you will be asked to complete a secure order form and at the bottom
of the form you may choose to become a Member or not by selecting No Thank
You. Once you have completed and submitted this checkout form you will be
able to review your details and products that you have selected to buy.
Then select your payment method and Submit your order. You will then be
transferred to our Secure Payment Processor. Afterwards you will be sent
a confirmation email of your transaction. Once your order has been processed
and despatched you will then receive an email stating that your order has
been Completed. |
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How long will I have to wait before I receive my order? |
| Once your order has been processed and received by us it is usually despatched
on the same business day. Interstate orders take between 1 - 3 days for delivery.
The rest of the World - 5 - 10 days, allow eighteen days.These times are dependent
on the courier that we use. UPS is used the majority of the time. |
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| Is it safe to order online from your website? |
| We use the latest industry standard 128 bit Secure Socket Layer technology
for maximum security between your web browser and our website. We do not
hold any of your credit card details online as they are dealt with directly
by our Secure Payment Processor, PAYPAL, one of the most innovative and secure
payment providers available today who are approved by major financials companys
Your information is encrypted using the latest technology so that it cannot be
tampered with during the entire ordering process. Please look for the padlock icon in
your web browser and ensure that the address of the page begins with https:// |
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| Do I have to become a Member to order products from you? |
| Yes you have to become a Member of IndiaCentral to use our website.
If you do it makes special offers available to you before they become available
to everyone. You will still be asked for a Username and Password though. If you
return to IndiaCentral to shop in the future all you need to do is use the secure
login page, then choose your products you wish to buy and your customer details
are filled in for you! You may amend your customer details at any time and look
at your order history. |
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| What is your website's membership about? |
As a Member you will have access to all areas of website including special offers and discounts
before they appear in our our website!
.
You may change your Membership status at any time by logging in to
your account to update your profile. All requests to join as indiacentral Member are reviewed
and a confirmation email sent once your Membership status has been updated.
You are eligible to join as
a Member of IndiaCentral.com.au just by completing the simple and secure registration form.
If you have any
questions on Membership please go to the contact us section to send us your enquiry. Thank you.
|
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| What payment methods do you accept? |
| We accept Mastercard, Visa, American Express,debit cards.We also accept payment using Cheques,
(from the Australia only) and India Central Gift Certificates, in whole or in part. All transactions
are in AUD dollars. |
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| How much is postage and packing? |
| Our postage and packing charges are:- |
Free Shipping charges are located on each item page above the “Add to Cart” button,
and again below the product specifications.Different items incur different shipping rates, so please be
sure to check the shipping charge prior to placing your order. .
|
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| Where do you deliver to? |
| We deliver to the following countries at the moment:- |
| All states in Australia |
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| Will you charge me G.S.T if I live outside of the Australia? |
| If you live outside of the EC and the product is to be shipped to an address
outside of the EC then prices in the cart will be excluding GST. This will
be done on the checkout pages once you have confirmed your billing and shipping
address. For customers who have an existing account with us and you meet
the above conditions, once you login to the site, all product pricing becomes
exclusive of VAT. |
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| How do I return a product? |
| If, in the unlikely event, you are not happy with your purchase from India Central
please review our returns policy below which you can also find
in our Terms
& Conditions.
We offer a no quibble refund policy. Any item can be returned in original
condition with the original packaging including all of the original tags
and labels, within 14 days from receipt of purchase. You may ask for a
full refund, exchange the item for another of equal value or receive a
credit in the form of a IndiaCentral electronic gift certificate or other
means of credit.( Your statutory rights are not affected ). Postage & packaging
is non-refundable and the purchaser is responsible for returning the goods
to bone clothing fully carriage paid. We recommend you use a traceable
system for the return of your goods and insure them appropriately.
All refunds are at the discretion of the IndiaCentral management.
Return your goods to:-
bone
2, 7 Doohat Avenuet
North Sydney
MSW 2060
Australia
|
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| If I have a complaint what can I do? |
| If you have a complaint please contact us by clicking here.
We aim to respond to any complaint within five working days and try to resolve
any issues that you may have as swiftly as possible to the best resolution
attainable to the customer. |
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| Do I have to pay for postage and packing to return a product? |
| At this time postage & packaging is non-refundable and the purchaser
is responsible for returning the goods to IndiaCentral fully carriage paid.
We recommend you use a traceable system for the return of your goods and
insure them appropriately. |
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| If I return a product when will I receive a refund? |
| If you return a product and ask for a refund you should receive a refund
to your credit / debit card once we have received and inspected the goods.
We aim to refund the credit / debit card on the day of the goods arriving
at our premises. You may have to wait until your next credit card or bank
statement is issued to see it appear as being credited to your account. |
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| How do I use my Discount Coupon? |
| If you have a valid discount coupon, you can enter it once you view your
cart. You will see a box below your cart contents asking you to enter a
valid coupon code, the store will then deduct the discount amount from your
order and it will be displayed as a deduction when you checkout. |
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| How do I use my Gift Voucher? |
| If you have a Gift Voucher you need to go through to the checkout. Once
you have decided on the products to buy and completed your order form (or
logged in if you have an account), you will be able to select Gift Voucher
as your payment method. Enter your Gift Voucher code, the cart will then
take it as full or part payment depending on the value of your Gift Voucher. |
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| I've lost my account / membership password! |
| Don't panic! Use the recover password link under the Information section.
An email will be sent to the registered email address you have with your
IndiaCentral account with instructions on what to do. |
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| How do I change my password? |
| Login to your account using the secure login link and then go to modify
your details. Enter your new password, confirm it and click the submit button.
If you have problems with any aspect of your account please contact us by
clicking here. |
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| How do I update my account / membership details? |
| Login to your account using the secure login link and then go to modify
your details. Enter your new details, and click the submit button. You will
receive an email confirmation once you have updated your account. If you
have problems with any aspect of your account please contact us by clicking
here. |
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| What is your privacy policy? |
| You can find our Privacy Policy here |
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| Do you use 'cookies'? |
| We use 'cookies' to track orders from customers, to enable our Live Support
system to operate correctly and to enable the website to welcome customers
when they login to their account. |
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| I have a question not answered here. |
| Please feel free to contact us by clicking here.
We will endeavour to answer your enquiry as quickly as possible. |
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